UK, EU & ROW:
Cowshed Returns, Rhenus Warehousing Solutions, Site 210 Unit 1, Discovery Way, Nuneaton, CV10 7PH
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
Personalised/ monogrammed items are non-returnable.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return with them directly.
All other terms and conditions related to returns and refunds apply.
For all returns, please complete the Return Code column on your
Delivery Note or Commercial Invoice and include inside your parcel.
The goods must be returned unused and in perfect condition complete
with original packaging so take care to ensure you have securely
packaged up your return.
We include a Royal Mail Free Returns Label inside all our UK
orders, simply attach the pre-paid label to the front of your
parcel and take your return to any UK Post Office counter
For our customers outside of the UK, we do not offer a free returns
service so we ask that you use a fully tracked service with any
reputable carrier.
Please note that Cowshed Ltd cannot accept responsibility for
lost returns packages, so please keep hold of your proof of postage
receipt to ensure that your return reaches us successfully.
For any further assistance please contact our Soho Support team directly.
UK, EU & ROW:
Cowshed Returns, Rhenus Warehousing Solutions, Site 210 Unit 1, Discovery Way, Nuneaton, CV10 7PH
Please keep hold of your proof of postage receipt so you can
ensure that your return reaches us successfully.
You will receive email confirmation once your return has been
received and your refund completed.
We aim to process your return within seven working days of
receipt into our warehouse.
Your refund will be made via your original method of payment,
please note it may take 5-10 working days for the funds to be
reflected in your account.
We're very sorry you've experienced an issue with your online
order.
If you need to return your items owing to defects, incomplete or
incorrect delivery, please contact our Soho
Support team directly.
If possible, please also take clear photos which reflect the issue
so we can resolve as efficiently as possible.
The Consumer Contracts Regulations 2013 are in place to protect
your rights. You have up to 14 days from the date you receive your
order to cancel it.
Contact our Soho Support team with your name
and order number and we can advise you on the next steps.
For further details on how to cancel your order and return an item
to us, in accordance with the Consumer Contracts Regulations 2013,
please see our Terms and Conditions.